Sealy

I have bought 2 of the same Sealy mattresses and am asking for help. The first Queen euro top from Home Depot was the best ever so when I left my marriage of 41 years of abuse and little money I bought a second one from a wholesaler that lied to me about it being a wharehouse model.

After paying 600 dollars and getting it home I realized it was a defective mattress and nothing like the first one. I have no recourse because the seller would never respond. I am wondering if you ever help in need people out cause I have no job and no money left to go purchase a new mattress. I have learned my lesson and when I have the money will only purchase new.

And never let an ex husband keep the bed I just purchased. Just desperate for a resolution for my defective king Euro top mattress.

Thank you,

Melody Marler

I ordered a (nearly) $3000 mattress. They moved it to a "partner" ({{Redacted}}) who committed to delivery on 2/18. On 2/7, I got a text telling me (literally, I am quoting) that SDS' "truck is broken down on the roadside" and that they wanted to shift my delivery to 2/22.

I escalated to Sealy "customer escalation team" and they absolutely refused to do anything.

It's 100% the worse customer service I've ever experienced. Zero customer empathy, no sense of "the customer is always right"...

Go buy the same product for less money at a local store and get it delivered the next day with no drama.

Or find a better product. Period.

I purchased ACV posturbatic hybrid bed the Norman from mattress firm when I got to my home there was *** in the mattress matches from told me well we'll give you a discount off sorry that's all we can do. I paid for a brand new mattress I did not paid for mattress with *** in it plus the tags were missing off the mattress.

I know I bought it from mattress firm but you guys should stand by your product even though mattress firm doesn't.

They told me all they could do is a small refund but Because I live out of their service area they're telling me now although they told me no we can service you at any time in that area now they tell me they can't so I'm stuck with a defective bed and not happy!! I would not recommend

Ive called twice and both of your representatives said that the store, Ashley Furniture should take care of the warranty. Ashley Furniture Store says that warranty is is Sealys warranty not theirs?

This makes sense to me.

My mattress top has slid off the sides of the mattress and it has big dips in the mattress. Also, this set was in my guest room for all the years and only used a couple of times a year until two years ago when my husband and I began using that room.

I really believe that your company should be replacing this set.

Id be willing to pay a little extra to get a better quality, although I was told that this is supposed to be a good quality.

Please feel free to call me at, 740-707-****.

Thank you,

Rose M. Kostival

I do have a copy of my receipt.

I bought the Q Honor Luxury Queen Firm mattress from FOS in Cape Coral FL in Oct 2019. The padding on top between coils and matt top flattened out within a year so that I could feel the coils when lying on my side.

I went back to FOS May 24, 2021 (1yr-7mo later) and was stupid enough to buy another one.

That was delivered last Sat 5/24. Now Wed, 6/2 and I can already feel the coils!!

I called FOS and told them I wanted them to pick it up; that I would be in to reselect a firmer set (if that's what it takes), and was informed that they don't "normally" take any matt set back (although mine have been protected by a matt cover since dates of delivery and was in ultimate perfect condition); and actually want to charge me for a pick up and another delivery charge $140 !!!).

I've been a Sealy customer for my entire life.

This is insane.

Just wanted you folks to know what's happening to your good name at FOS. I will go to another store and buy another brand.