Sealy
Sealy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sealy has 1.7 star rating based on 50 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality products, Usually impressed, 15 years ago product.
Cons: Poorly constructed mattress, Resolving the problem, Bad matteress.Recent recommendations regarding this business are as follows: "Do not buy Sealy", "Buy from a store not a wholesaler", "Do not buy Sealy as the warranty means nothing!", "Don't do it.", "Look for extra firm.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sealy has 1.7 star rating based on 50 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality products, Usually impressed, 15 years ago product.
Cons: Poorly constructed mattress, Resolving the problem, Bad matteress.Recent recommendations regarding this business are as follows: "Do not buy Sealy", "Buy from a store not a wholesaler", "Do not buy Sealy as the warranty means nothing!", "Don't do it.", "Look for extra firm.".
Most users want Sealy to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSealy bed uncomfortable
Preferred solution: Exchange
User's recommendation: Do not buy Sealy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad bed
I have bought 2 of the same Sealy mattresses and am asking for help. The first Queen euro top from Home Depot was the best ever so when I left my marriage of 41 years of abuse and little money I bought a second one from a wholesaler that lied to me about it being a wharehouse model.
After paying 600 dollars and getting it home I realized it was a defective mattress and nothing like the first one. I have no recourse because the seller would never respond. I am wondering if you ever help in need people out cause I have no job and no money left to go purchase a new mattress. I have learned my lesson and when I have the money will only purchase new.
And never let an ex husband keep the bed I just purchased. Just desperate for a resolution for my defective king Euro top mattress.
Thank you,
Melody Marler
- Great mattresses
- Will not warranty unless you have receipt from a nationwide store
Preferred solution: A new mattress
User's recommendation: Buy from a store not a wholesaler
Deadly Memory form mattress
Complete failure of customer service
I ordered a (nearly) $3000 mattress. They moved it to a "partner" ({{Redacted}}) who committed to delivery on 2/18. On 2/7, I got a text telling me (literally, I am quoting) that SDS' "truck is broken down on the roadside" and that they wanted to shift my delivery to 2/22.
I escalated to Sealy "customer escalation team" and they absolutely refused to do anything.
It's 100% the worse customer service I've ever experienced. Zero customer empathy, no sense of "the customer is always right"...
Go buy the same product for less money at a local store and get it delivered the next day with no drama.
Or find a better product. Period.
Not happy with the bad and the service
I purchased ACV posturbatic hybrid bed the Norman from mattress firm when I got to my home there was *** in the mattress matches from told me well we'll give you a discount off sorry that's all we can do. I paid for a brand new mattress I did not paid for mattress with *** in it plus the tags were missing off the mattress.
I know I bought it from mattress firm but you guys should stand by your product even though mattress firm doesn't.
They told me all they could do is a small refund but Because I live out of their service area they're telling me now although they told me no we can service you at any time in that area now they tell me they can't so I'm stuck with a defective bed and not happy!! I would not recommend
User's recommendation: Don't do it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Columbus, OhioSealy doesn’t stand behind their warranty!
Your company isn’t standing behind your warranty!
Ive called twice and both of your representatives said that the store, Ashley Furniture should take care of the warranty. Ashley Furniture Store says that warranty is is Sealys warranty not theirs?
This makes sense to me.
My mattress top has slid off the sides of the mattress and it has big dips in the mattress. Also, this set was in my guest room for all the years and only used a couple of times a year until two years ago when my husband and I began using that room.
I really believe that your company should be replacing this set.
Id be willing to pay a little extra to get a better quality, although I was told that this is supposed to be a good quality.
Please feel free to call me at, 740-707-****.
Thank you,
Rose M. Kostival
I do have a copy of my receipt.
User's recommendation: Do not buy Sealy as the warranty means nothing!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, IllinoisPosturepedic Roma Chair model 9843G
Preferred solution: Let the company propose a solution
Not firm
- Nice support for sleeping on side on edge
- Sags when laying on back
Preferred solution: Let the company propose a solution
User's recommendation: Look for extra firm.
Ultra firm mattress is not firm and only 5 days after receiving, the upper body part is sinking now
User's recommendation: Do not buy Sealy. and check the store return policy before making purchase.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cape Coral, Florida2nd set of Honor Luxury Q firm matt set since 10/19.
I bought the Q Honor Luxury Queen Firm mattress from FOS in Cape Coral FL in Oct 2019. The padding on top between coils and matt top flattened out within a year so that I could feel the coils when lying on my side.
I went back to FOS May 24, 2021 (1yr-7mo later) and was stupid enough to buy another one.
That was delivered last Sat 5/24. Now Wed, 6/2 and I can already feel the coils!!
I called FOS and told them I wanted them to pick it up; that I would be in to reselect a firmer set (if that's what it takes), and was informed that they don't "normally" take any matt set back (although mine have been protected by a matt cover since dates of delivery and was in ultimate perfect condition); and actually want to charge me for a pick up and another delivery charge $140 !!!).
I've been a Sealy customer for my entire life.
This is insane.
Just wanted you folks to know what's happening to your good name at FOS. I will go to another store and buy another brand.
- Poorly constructed mattress
Preferred solution: Full refund
User's recommendation: Buyer Beware!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement parts
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
Preferred solution: Let the company propose a solution
User's recommendation: Avoid Sealy Like The Plague
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerLooks like a factory 2nd
- Quality products
- Usually impressed
Preferred solution: Let the company propose a solution
Mattress problems
Unable to get call back from customer service in Canada
User's recommendation: do not buy any Sealy products, not a good value for the money
About
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Sealy is a company specialized in selling mattresses that are comfortable and adjust to your body. The mattresses are made to eliminate the pressure points that provoke tossing and turning. Sealy reminds that most of the people are so busy with work and family life that they only get 6 hours of sllep instead of 8. The company's aim is to make those 6 left hours as enjoyable as possible. Sealy uses advanced technologies to create its mattresses so that everybody can get a good sleep. Once your perfect mattrsee is found, you can also look for matching pillows, mattress pads and comforters, Sealy sheets or a specially designed Sealy bed frame. All that will ensure a truly good night sleep.
Sealy is ranked 101 out of 382 in Bed and Bath category
USA
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So did you leave your mother hanging upside down?
So that's a funny comment? Like I said, my husband went down there and was able to fix the problem. Having a 94 y/o mother with dementia and in a position like this with no customer service help isn't a funny issue to have happen to anyone.