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Purchased a Sealy Posturpedic Garvin model (did you know they have 15 names for the same model - they just change the covers). Anyway, it started to sag after ONE WEEK! I weight an honest female weight of 160 pounds and we all know no mattress is supposed to sag in ONE WEEK>

I sent them all the info (photos, claim form, etc) and of course they won't back their product or warranty.

Such liars! I can vote with my dollar, tell everyone I know about their shoddy products and unscrupulous ways of handling complaints. Their corporate office is listed and so are the names of the president, vice president, vp for sales and board of directors members. Send them a message - literally.

They can continue to ignore us as dissatisfied consumers. Eventually, they will either fix the issue or dissolve. They, too, can disappear and put workers out of work because they condone shoddy, low quality, poorly made, and unreliable products.

I will rejoice.

Product or Service Mentioned: Sealy Mattress.

Monetary Loss: $1049.

Company wrote 0 private or public responses to the review from Oct 08, 2012.
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Los Angeles, California, United States #1290109

Might want to drop about 40lbs


I have a Sealy and I had no problems using the warranty. It says right on the Sealy website "Please contact your retailer with any warranty claims. If you no longer live near your retailer or your retailer is no longer in business, please continue."

So call the store and they will start the warranty process for you, it takes about a week.

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